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In today’s collision repair marketplace, quality and speed are table stakes. What are you doing to set your business apart?

As a collision repair expert (CRX), you’re already one step ahead of your competition. CRX helps you to differentiate your business by providing you the tools and resources needed to provide the ultimate customer experience. Today, Fix Auto is pleased to announce the newest addition to your tool set; the Guest Relations Program.

The program was designed to improve the vehicle owner’s experience by incorporating an easy-to-use tool that facilitates quality communication between shop and guest. The Guest Relations Program adds a Welcome Guest and Thank You Guest email component to our existing follow-up process, encouraging customer feedback both at the outset of the repair and upon its completion. By adding the Welcome Guest component you gain insight into your customers’ experience from the moment they entrust you with their vehicle, providing you an opportunity to follow-up and correct any of their concerns before serious issues develop.

	How It Works

Welcome

A welcoming email is sent to the guest (vehicle owner) within 24 hours of when they drop off their vehicle.

Thank You
and Follow-up

The Guest Relations Program consists of two components, the Welcome Guest Email and the Thank You Guest Email.

Enrollment

The Guest Relations Program is a value-added service to your existing CRX membership.